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What is a refund?

When a learner is unable to access the course due to technical issues in the app/website , or doesn’t receive resources as promised in the course or mistakenly purchased a course instead of another course of Zahids Chem Clinic, the user can request for a refund which shall then go through the verification process.

How to request a refund?

If you have paid for an individual course or a bundle course, you can request a refund within 10 days of your payment.

To request a refund, follow these steps on a computer:

Refund requests are only considered valid if contacted and informed via calling +8801912886558 within 48 hours of purchase clearly specifying your email address and phone number used during registration.

N.B.~Refunds do not apply to e-books. And refund for subscription based courses will not be applicable if a refund request is submitted after class has started for that course.

Refund shall be made to the medium through which a customer has made the payment or in the form of voucher within 7-10 working days of successful processing and approval of the refund request by Zahids Chem Clinic. This confirmation will be emailed to the user.

When will the refund not be applicable?

When will the refund be applicable?

When you request a refund, what happens?

Once a refund request has been submitted, your enrolled course will be temporarily locked. Zahids Chem Clinic shall notify you through SMS if the refund request has been accepted within 3 working days of receiving the request. After a refund request has been accepted, you'll be unenrolled from the course and your progress will be removed. If you wish to purchase the course again, you will have to start the course from the very beginning. (how will the user be notified that their request has been received? Will they receive a support ticket ID for them to follow up with?)

It can take up to 7-10 working days for funds to return to your account after a requested refund. If it has been longer than 14 working days, please call +8801912886558.

Once the refund has been done, you will receive a confirmation email/ SMS to your registered e-mail/phone number.

Zahids Chem Clinic has full authority to change the T&C from time to time and case by case scenario.